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Employee Management
Overcome challenges in managing WhatsApp operation sefficiently
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Without iMX
With iMX
Without iMX
Employees' actions are hard to monitor.
Risk of customer service agents misappropriating orders.
Violations by employees cannot be tracked.
Difficulty in assessing employee workload.
Why Do You Need lt?
With iMX
Effectively manage employee permissions.
Prevent customer service agents from misappropriating orders.
Monitor employee violations effectively.
Establish clear standards for employee performance evaluations.
Additional Benefits
Unified Employee Account Management
Supervisors can manage employee permissions via dashboard:
·
Easily grant or revoke account permissions.
·
Restrict actions like deleting fans, conversations, or chats, or sending bulk messages.
·
Empower employees to independently log in, log out, or transfer data from banned accounts.
Customer Information Encryption
Enable customer detail masking,enhancing data security:
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Enable data masking with a single click.
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End-to-end encryption ensures data stability and prevents data loss.
Real-Time Employee Monitoring
Supervise employee interactions to detect misconduct and assist with complex customer cases:
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Real-time chat monitoring to analyse customer interactions comprehensively.
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Archive chat records to ensure traceability of customer interactions.
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Monitor employee response times and history for performance evaluation.
Visualised Customer Support Data
Track and analyse customer support data to evaluate efficiency and marketing performance real time:
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Daily, weekly, and monthly tracking of customer data with detailed analysis of marketing effectiveness.
·
Export seat-level data for easy review and optimisation of customer service workflows.
·
Encrypt and verify marketing data exports to prevent data leaks.
