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Customer Support
Simplify customer engagement and improve conversions through automation
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Without iMX
With iMX
Without iMX
Inefficient management of multiple customer support accounts.
Time-consuming manual translations.
Customer loss when accounts get banned.
Overwhelming manual customer engagement.
Why Do You Need lt?
With iMX
Streamlined multi-account marketing with precise targeting.
Real-time Al translation for effective global communication.
Permanent retention of customer data.even if accounts are banned.
Automated processes to boost efficiency and save time.
Additional Benefits
Unified Multi-Account Chatroom
Log in multiple WhatsApp accounts and manage seamlessly:
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No limit on the number of accounts.
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Group unread messages for better efficiency.
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Automatic grouping of reply frequency to optimise sales conversion.
Real-Time Al Translation
Instantly translate messages,enabling global customerinteractions:
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Supports 100+ lanquages tailored translation for regional phrasing.
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Individualised translation settings for multi-region customer management without frequent language switching.
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Unlimited text and voice translations.
100% Account Data Inheritance
Easily transfer customer data and chat history from banned WhatsApp accounts:
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Retain all records without missing any customer.
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Allow staff to complete the process independently with management assigned permissions.
Smart Automated Replies
Automate replies for various customer scenarios,ensuring 24/7 engagement to boost conversion:
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Automatically reply to new friend requests.
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Respond to keywords prompted by fans.
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Follow up with customers who have read but not replied,encouraging responses.
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Reuse pre-set templates for quick and consistent messaging times.
